Privacy Policy

Upgrade Modern Home ("we", "our", "us") respects your privacy the same way we respect your home — we only enter where we are invited, and we leave things better than we found them. This policy explains what we collect when you visit upgrademodernhome.com, why we collect it, and the choices you always have.

Information We Collect

We keep our data collection minimal and purposeful:

• Details you give us directly — your name, email address, phone number and project notes when you complete our contact form, request an estimate or subscribe to our newsletter.
• Basic technical information — standard, non-identifying data your browser shares with every website, such as device type, approximate region and pages visited, used only to keep the site running well.
• Communication records — emails or messages you send us, so we can respond helpfully and remember our conversation.

How We Use Your Information

• To respond to your enquiries, prepare estimates and deliver our services.
• To send The Upgrade List newsletter — only to subscribers, and only until they say stop.
• To improve our website, services and the way we communicate.
• To meet legal, accounting or regulatory obligations where required.

We do not sell your personal information. Not now, not ever, not in disguise through "marketing partners".

Newsletter & Marketing Emails

Subscribing is always a choice you make, and unsubscribing is a choice we honor immediately. Every newsletter contains an unsubscribe link, and you can leave the list anytime through our unsubscribe page — no login, no questions, no waiting period.

Cookies & Similar Technologies

Our website may use simple cookies or similar technologies to remember preferences and understand how visitors use the site. These do not identify you personally. Most browsers let you refuse or delete cookies; the site will still work, though a few conveniences may not.

When We Share Information

We share personal information only in narrow, practical circumstances:

• With trusted service providers who help us operate the website or send email, bound by confidentiality.
• With the professionals scheduling or delivering a service you specifically requested.
• When the law genuinely requires it, or to protect the rights, safety and property of our customers and company.

How We Protect Your Information

We use reasonable technical and organizational safeguards to protect the information you share with us, and we limit access to team members who need it to do their jobs. No system on the internet is perfectly secure, but we treat your data with the same care we would want for our own.

How Long We Keep Information

We keep personal information only as long as needed for the purpose it was collected — an active enquiry, an ongoing project or a live subscription — plus any period the law requires. Unsubscribed email addresses are removed from the active mailing list promptly.

Your Choices & Rights

• Ask us what personal information we hold about you.
• Request corrections if anything we hold is inaccurate.
• Ask us to delete your information, subject to legal record-keeping needs.
• Withdraw newsletter consent anytime via the unsubscribe page.

To exercise any of these, email contact@upgrademodernhome.com and we will take care of it.

Children's Privacy

Our website and services are intended for adults planning home improvements. We do not knowingly collect personal information from children. If you believe a child has shared information with us, contact us and we will remove it.

Changes to This Policy

If we update this policy, we will post the revised version on this page. Material changes will be highlighted here so you never have to hunt for them. Continuing to use the site after an update means you accept the revised policy.

Contact Us About Privacy

Questions, concerns or requests about privacy are always welcome at contact@upgrademodernhome.com, or through the details on our contact page.